Build It Forward
Build It Forward INC.
511 West Commercial Street, Suite D East Rochester, NY 14445
(585) 310-8335
A home remodel or custom new build is an exciting proposition, but making it happen is another thing entirely. How do you know who you can trust with something as personal as your home?
Build It Forward, Inc. (BIF) understands how important it is to earn their clients’ trust, so they make this priority number one in their five-step BIF Process to customer satisfaction.
1. Establish a relationship.
This is essential to foster communication and trust between the client and contractor. “We understand how important it is to start our relationship off on the right foot,” say BIF owners Deanna and Vince Miller.
The company then works with the client to help them realize their dream, which is step two in the BIF Process.
2. Take time to design.
BIF is dedicated to making the experience enjoyable for their clients from start to finish. “We make sure the fun stays in the process,” say the Millers. They do this by leaving no stone unturned, which is step three in the BIF Process.
3. Don’t forget the details.
How much longer do you plan to live in your home? How much is it worth now? BIF takes the time to consider their client’s past, present, and future in their home. “We believe that every project should be considered from all angles and be viewed as an investment,” say the Millers.
Talking timelines, costs, and other minutiae may not sound like fun, but BIF follows a roadmap to success that ensures complete transparency. This is step four in the BIF Process.
4. Build to expectations.
Using the CoConstruct™ application, clients are able to follow the entire project in real time and communicate with the contractor at every stage. This means no surprises, which is key to customer satisfaction — the fifth and final step in the BIF Process.
5. Ensure customer satisfaction.
At the conclusion of the project, BIF continues to work on its relationship with its customers. “Our first and final priority is customer satisfaction,” say the Millers. This process has earned them an A+ rating with the Better Business Bureau.
Build It Forward specializes in custom home building, renovation, and restoration, as well as property damage repairs. Headquartered in East Rochester, the company proudly serves the Rochester and surrounding areas.
Visit them online at www.builditforwardinc.com.