Renewal by Andersen® of Western New York
Have you ever had to replace windows? Doing so is often driven by a time-pressed issue — water infiltration, high energy bills, or cracked panes, among others. People often underestimate the complexity of window replacement, which compounds the stress.
As the most vulnerable points in the home, windows demand a challenging balance of quality, energy efficiency, affordability, security, and aesthetics. Once replaced, if problems arise later, homeowners risk getting caught between the manufacturer and contractor assigning the blame on each other. Renewal by Andersen® is on a mission to change this process known for its anxiety and frustration.
Branded by Service
“We do things very differently,” proclaims Christine Salamone, General Manager, Renewal by Andersen® of Western New York. “Our business model is beneficial to the customer.”
Renewal by Andersen® is the full-service replacement window division of Andersen Corporation. The customer experience is its source of pride and its brand. Renewal by Andersen® takes full accountability for the entire process calling its distinct approach, “the RbA Signature Service Promise.”
Signature Service Promise
RbA Signature Service Promise begins with a design representative going to a customer’s home to assess their needs and provide information. Emphasis is on helping, not selling.
Performance plays a key role in the Signature Service Promise. Made of a composite material called Fibrex®, the windows have the beauty and sustainability of wood but require virtually no maintenance. There are 142 interior and exterior options including grille types and patterns, glass packs, hardware, and colors. An interior wood veneer option allows a homeowner to stain or paint the window any color, for endless possibilities.
“Historic districts prefer our windows because the wood veneer interior option can precisely match an existing stain and maintain the integrity of the original trim,” explains Salamone.
Ongoing customer support is another Signature Service Promise. People in the office serve as a direct link between the customer and the manufacturer and will go out of their way to address their customer’s needs. Moreover, every window is covered under a fully transferable warranty covering labor, parts, and service.
“People’s homes are their biggest asset. We respect people’s time and property like it was our own. We take care of that. It’s our brand promise.It’s who we are,” says Salamone.